Town & Country Veterinary Clinic

Our mission at Town & Country Veterinary Clinic is to provide the highest standard of veterinary care for pets. We provide friendly, informative, and supportive services, while utilizing the latest in technology available for your beloved companion. We believe that correct information is the antidote to fear.
We are proud of our three locations and the communities we serve.

Ogdensburg

904 Moreland Road
Ogdensburg, NY 13669-5308
Phone: (315) 393-7338
Text: 347-947-5652

Potsdam

6890 US Highway 11
Potsdam, NY 13676-3171
Phone: (315) 265-9113
Text: 347-947-5653

Massena

341 Main Street
Massena, NY 13662
Phone: (315) 705-6653
Text: 347-947-5654

It is a popular myth that parasite prevention is only needed during warm weather seasons. The truth is that with the more mild winters of the last several decades many parasites can survive all year and infect your beloved pet during a crisp fall or wonderful winter walk in the great outdoors. Be sure to ask a member of our staff about how Town & Country Veterinary Clinic can help you protect your pet 365 days a year.

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Office Hours

Monday - Thursday: 8am-6pm
Friday - 8am-5pm (Ogdensburg Only)
Friday- Potsdam Clinic Closed
Saturday & Sunday - Closed
Ogdensburg: 315-393-7338/ Fax: 315-393-5655/Text: 347-947-5652
Potsdam: 315-265-9113/Fax: 315-274-0172/Text: 347-947-5653
Massena: 315-705-6653/Fax: 315-705-6583/Text: 347-947-5654
EMAIL: tacvet0904@gmail.com

After-Hours Emergency Care:

If your pet is in need of care outside of available hours, please contact:

**Veterinary Medical Center of Central New York**
Syracuse, New York
(Not Available between the hours of 2am Friday and 8am Sunday)
(P) 315-446-7933
**Cornell University**
Cornell, New York
(P) 607-253-3060
**Upstate Veterinary Specialties in Latham**
Latham, New York
(P) 518-783-3198
**VSES Rochester**
Rochester, New York
(P) 585-424-1277
**Burlington Emergency and Veterinary Specialists**
Burlington, Vermont
(P) 802-863-2387
**Alta Vista Animal Hospital**
Ottawa, Ontario
(P)613-731-6851

Appointment No-Show Policy
Effective January 1st, 2023

Effective January 1st, 2023
We appreciate your patience, understanding, and support. Like other vet clinics nationwide, we have seen a huge increase in demand for our services.
We try to see as many patients as we can, but unfortunately some patients still have to wait for an appointment. We keep a cancellation list of patients that need to be seen, but we still have some scheduled appointments that don't show up at their scheduled time, with no call to cancel (as we have always requested, if you are unable to make your appointment or are running late for any reason, please call and let us know as soon as you can).These "no call/no show" clients take valuable time away from other patients who need to be seen. A "no-call/no-show" is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "NC/NS." If you NC/NS an appointment, in order to schedule your next appointment, you will be required to prepay the deposit (Office Call), which will then be put toward your next visit. If you NC/NS a second time, we Will take your deposit.

***Please also note starting January 1st 2023, that there will be a small increase in the price of vet care to reflect inflation and some additional overhead costs.
We here at Town and Country appreciate your support as always!

Thank you,

Town & Country Veterinary Clinics- St. Lawrence County, New York