Office HoursMonday - Thursday: 8am-6pm Friday - 8am-5pm (Ogdensburg Only) Friday- Potsdam Clinic Closed Saturday & Sunday - Closed Ogdensburg: 315-393-7338/ Fax: 315-393-5655/Text: 347-947-5652 Potsdam: 315-265-9113/Fax: 315-274-0172/Text: 347-947-5653 Massena: 315-705-6653/Fax: 315-705-6583/Text: 347-947-5654 EMAIL: tacvet0904@gmail.com |
After-Hours Emergency Care:If your pet is in need of care outside of available hours, please contact: **Veterinary Medical Center of Central New York** Syracuse, New York (Not Available between the hours of 2am Friday and 8am Sunday) (P) 315-446-7933 **Cornell University** Cornell, New York (P) 607-253-3060 **Upstate Veterinary Specialties in Latham** Latham, New York (P) 518-783-3198 **VSES Rochester** Rochester, New York (P) 585-424-1277 **Burlington Emergency and Veterinary Specialists** Burlington, Vermont (P) 802-863-2387 **Alta Vista Animal Hospital** Ottawa, Ontario (P)613-731-6851 |
Appointment No-Show Policy
Effective January 1st, 2023
Effective January 1st, 2023
We appreciate your patience, understanding, and support. Like other vet clinics nationwide, we have seen a huge increase in demand for our services.
We try to see as many patients as we can, but unfortunately some patients still have to wait for an appointment. We keep a cancellation list of patients that need to be seen, but we still have some scheduled appointments that don't show up at their scheduled time, with no call to cancel (as we have always requested, if you are unable to make your appointment or are running late for any reason, please call and let us know as soon as you can).These "no call/no show" clients take valuable time away from other patients who need to be seen. A "no-call/no-show" is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "NC/NS." If you NC/NS an appointment, in order to schedule your next appointment, you will be required to prepay the deposit (Office Call), which will then be put toward your next visit. If you NC/NS a second time, we Will take your deposit.
***Please also note starting January 1st 2023, that there will be a small increase in the price of vet care to reflect inflation and some additional overhead costs.
We here at Town and Country appreciate your support as always!
Thank you,
Town & Country Veterinary Clinics- St. Lawrence County, New York
Effective January 1st, 2023
Effective January 1st, 2023
We appreciate your patience, understanding, and support. Like other vet clinics nationwide, we have seen a huge increase in demand for our services.
We try to see as many patients as we can, but unfortunately some patients still have to wait for an appointment. We keep a cancellation list of patients that need to be seen, but we still have some scheduled appointments that don't show up at their scheduled time, with no call to cancel (as we have always requested, if you are unable to make your appointment or are running late for any reason, please call and let us know as soon as you can).These "no call/no show" clients take valuable time away from other patients who need to be seen. A "no-call/no-show" is a client who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the client's chart as a "NC/NS." If you NC/NS an appointment, in order to schedule your next appointment, you will be required to prepay the deposit (Office Call), which will then be put toward your next visit. If you NC/NS a second time, we Will take your deposit.
***Please also note starting January 1st 2023, that there will be a small increase in the price of vet care to reflect inflation and some additional overhead costs.
We here at Town and Country appreciate your support as always!
Thank you,
Town & Country Veterinary Clinics- St. Lawrence County, New York